Corporate Branding  ·  Merchandise  ·  Gifting  ·  Events

Welcome to
Queen Sheba Brands

We are excited to be back with more product offerings.

We source and provide the best quality products at an affordable price. All our products can be customised at a nominal fee.

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Our Philosophy

Packed with purpose.

We create thoughtful packaging and gifting experiences that leave lasting impressions.

We are excited to be back with more product offerings! We source and provide the best quality products at an affordable price. All our products can be customised at a nominal fee.

Corporate Gifting Events Promotional Campaigns Branded Merchandise Customised Gifting Packaging Special Occasions Business Branding

Policy

Refunds & Returns Policy

Order Cancellation and Damages

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment.

In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work.

Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R7.50) per garment will be charged to your account if unclean worn clothing items are returned.

We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Faulty Goods and Returns

If a product supplied by Amrod is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Repair Returns

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Returns Approval

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.

Have a question about a return or refund? Please get in touch and we'll help directly.